Lester Glenn Honda Transparent Price Promise
Customer Buying Tips & FAQ
We've compiled these lists of buying tips and frequently asked questions when customers are in the market to buy or lease a new or used vehicle. There are many games that are played by other dealerships at the expense of customers. Our motto has always been to provide a completely transparent purchasing experience, at competitive prices and to do anything we can to take care of our customers. That's why we're breaking the magician's code and revealing some of the secrets other dealerships use to get you in the door, only to change their story and pricing when it's ready for you to sign on the dotted line.
Frequently Asked Questions
What is a "doc" fee?
Answer: A doc (documentation) fee covers the cost of completing paperwork related to the purchase or lease of a new, used or certified pre-owned vehicle. Our documentation fee is $749 - which is one of the lowest in the state of NJ!
Buyer Tip:There is no cap to the documentation fee in the state of New Jersey. So, other dealerships can charge any number they want to charge on a vehicle transaction. In many cases, other dealerships will show you a lower price on an actual vehicle but charge you a much higher documentation fee to make up the difference. Make sure you know what all of the fees associated with the vehicle are before you decide to move forward with a deal or with a particular dealership!
What is a disposition fee?
Answer: A disposition fee only relates to customers who lease a vehicle. A disposition fee is charged at the end of every lease to cover the fees associated with cleaning up and reselling the vehicle after it is returned. These fees are charged by your bank/lender and agreed upon at the time of signing for your new lease.
Buyer Tip:Make sure you asked what the disposition fee will be on your new lease and remember that you will owe that money once you complete your vehicle's lease term. There are ways of having this fee removed that vary depending on the lender, but typically the disposition fee is waived or forgiven if you purchase the vehicle at the time of your lease expiration, or continue in a new lease with that same lender/bank.
What is a destination fee?
Answer: Every dealership and car manufacturer has a destination fee for new vehicles. The destination fee covers the cost of transporting the vehicle from the manufacturer to the dealership. It is sometimes referred to as the delivery, transportation or freight fee.
Buyer Tip:Many car dealerships will give you a price on a vehicle without factoring in this fee, or then add a second destination fee on top of the original fee at time of purchase. The fee can range from anywhere between $400 to more than $1,000. When we give you a price at Lester Glenn Honda, the destination fee is always included!
What should I look for when getting and shopping a price from other dealerships?
Answer: We've talked a lot about prices and price shopping in the content above, but it's all important information to give you the best apples-to-apples approach. Depending on which stage you are in the purchasing process, different prices can be provided. Request an itemized list of all of the fees associated with the vehicle before you leave the dealership. To get the final price you will pay if you were to purchase that vehicle today, request the "out-the-door price." The out-the-door price will include the rebates you qualify for, any dealership or state fees, price of the vehicle itself and any other charges associated with the vehicle purchase. This SHOULD be the best price to shop around multiple dealerships with.
Buyer Tip:The out-the-door price will more times than not be higher than the original price a dealership gives you. Many dealerships do not include every charge/fee when working up a price because they would rather give you a lower price to shop and have another dealership say they can't beat that price. Without including every charge in the total cost, the cost will appear lower than what you will actually pay and will be more appealing to you as a consumer looking for the best deal. Make sure you shop and compare the true out-the-door price between dealerships so you know exactly what you will be paying ahead of time.
Why can't you match certain prices or promotions other dealerships are offering?
Buyer Tip:Many dealerships offer promotions in which you end up paying more than the vehicle's value just to receive a higher amount of money back on the deal. Other dealerships might offer you dealership-specific rebates (i.e. ABC Dealer Loyalty Rebate) that only apply to those specific group of customers who have purchased a car from that dealership within a very short time frame.
Experience The Way Car Buying Should Be... With Full Transparency
Have you read through all of this information and feel prepared to purchase a new, used or certified pre-owned vehicle? Great!
Since 1956 the Lester Glenn name has been associated with transparency and a sincere dedication to customer service. We call our purchasing process the Lester Glenn Experience. That dedication to customer service - the Lester Glenn Experience - starts when you first speak to a customer care representative or visit our showroom and continues through your continued service and maintenance of your vehicle with us, and through your next vehicle purchase. We've perfected the vehicle purchase and service process and invite you to come experience the way car buying should be.
